If you have medical insurance that covers the anticipated care, please provide us with that complete information in the space provided on the patient information sheet. Be sure to include the insurance company address and policy numbers. Please bring your insurance card with you as well. Failure to do so may result in your appointment being rescheduled. It is our goal to submit your claim in a timely and correct manner; however, inaccurate or incomplete information will make this impossible.
If you belong to a managed health care plan which requires you to have a referral, please be sure to provide us with a valid referral from your primary care physician.
Many insurance plans also have specific requirements or restrictions with regards to which hospital, laboratory, etc. services may be rendered. Many require prior authorization for hospital admission or for special procedures. Although we are basically familiar with most of these guidelines, we rely upon you to know your individual insurance policy. Please be prepared to make payment for your insurance required co-payment at the time of each visit, or payment in full if you are a self-paying patient. A $10.00 billing fee will be applied if you are unable to do so at the time of your visit. Payments can be made by check, cash, Visa, MasterCard, Discover Card, American Express or on-line payments.
How To Benefit Most From Your Visits To This Office
Make a list of all your symptoms. It is easy to remember the symptoms that hurt or limit your ability to function, but other signs that are not very bothersome, i.e. thirst, poor sleep, weight changes, etc. can be important to the doctor. Let him/her decide if a symptom is important or not. Write them down so they won't be forgotten.
Be prepared to tell the physician other information that may be important. These might include medications you are taking, including those that do not require a prescription; any occupational hazards; if anyone in your family or workplace have the same symptoms; any allergic reactions to medication. What questions do you have? These can be too easily forgotten in the office. Write them down, speak freely. No subject matter or part of your body is too personal to discuss with your physician. This includes bowel habits or sexual concerns; personal matters related to your partner, children or finances; destructive behaviors such as physical abuse, alcohol and drug misuse. Your physician can often provide considerable assistance.
Length of Visit
We will make every effort to keep your initial exam and consult time to within 90 minutes. On occasion, an emergency or delivery may prolong this.
How To Reach Us
You can call our office any weekday during regular office hours. In order to avoid excessive wait time on the phone, try to avoid calling during our peak phone call hours. Those hours are 8:30 a.m. to 10:00 a.m. and 1:30 p.m. to 2:30 p.m. The physicians schedule certain days in the office to see patients and receive telephone calls. Other days the physicians are scheduled in surgery or at the hospital. If an urgent problem develops at a time when your physician is not in the office, one of the other physicians will arrange to see you. After hours and on weekends a call schedule is arranged so at least one of the physicians will be available to deliver babies and respond to emergencies. If you use caller ID that does not allow blocked calls, you will need to unblock your line in order to receive a call back from your nurse or physician. Some of our lines are non-published for privacy and will always be blocked. Please be sure to do this as soon as you leave a message.
An appointment has been set-aside for you. If you are unable to keep this appointment, please let us know as soon as possible and we will reschedule it to a more convenient time. There is a $30.00 fee for missed or forgotten appointments that are not rescheduled 24 hours in advance.
The physicians and staff are dedicated to your well-being. Preserving and restoring your health are the reasons we exist. If we sometimes appear rushed or pressured, it is because to practice of medicine is full of unexpected and serious dilemmas, such as a patient requiring emergency attention in the office or hospital, urgent phone consultations with other physicians or patients, and the task of numerous test results. If you have any complaints about any behavior, please discuss it with your physician or the practice administrator. Most importantly, please be assured that if we ever seem preoccupied, it never indicates impatience with you. We wish to meet your needs to the full extent of medical and human capability.